(we)VCare Customers (a customer care company in India) assist our agents in building decision tree and analytics on ticket process to improve effectiveness. The software provides steps to resolution pathway to agents for assisting customers. This improves customer satisfaction hence, increasing your productivity.
We use following softwares for smooth functioning.
- Help Desk Software:- It gathers information and spots the IT problem quickly, providing uninterrupted services.
- CRM( Customer Relationship Management):- It helps track customers and resolve customer issues, as it manages customer data and customer interaction, accesses business information, automate sales, marketing and customer support and also manage customer and client relationships.
- Live Chat software:- We have software through which we can email and call online to customers.
- Cloud Software:- It helps in storing and accessing data over the internet instead of hard drive. It stores multiple copies at different location with integrity. All the data are encrypted and secure.