The order taking call center services has been increasing in the recent years, the main reason behind it is the development of new technologies and inventions. The approach of seller and buyer both have changed with the changing technologies. They rely on new technologies for selling and purchasing of the product or services as it is more convenient and time saver.
Why companies rely on order taking call center?
The manufacturer or service provider are selling their products through different platforms shops, online, television etc. which need someone experienced for order taking process. Selling products on these platform helps in contacting direct to the customers so it need specialized trained agents that can help customers in making decision for the product. Order taking call center have experience and provide training to their agents to answer the queries, resolve the doubts and help the prospects make decision for your product.The well trained agents help in cross selling and up-selling f the products.
Why customers rely on order taking call center?
The invention of technologies and availability of products on media has made the purchasing easier and convenient. It saves the time of the customers and has enhance their purchasing experience. Even those who cannot travel can purchase the product from their own place on their favourable platform. But before purchasing the customers like to get answers of their queries and doubts. Order call center service provider agents are experienced and trained to answer the doubts of prospects efficiently. They guide them in the right direction and help them at every step from booking order to getting delivery.
Outsourcing order taking services to VCARE CUSTOMERS helps to streamline order taking process including taking of the order, answering the queries of customers, uploading the information on the CRM accurately, dispatch of the product on time, keep the track of the delivery, and give the information of delivery to the customers regularly. We have experience of more than a decade and latest technologies which helps our clients to get fast and accurate order taking services.
The Call Center services agents should have some basic skills to cultivate better relationship with customers. The agents should listen to the customer closely and should have patience to gain customer loyalty. As we all know to drive profitability for business excellent customer service is important so businesses outsource call center services to get the access of professional, trained and experienced agents. VCC call center service agents have universal customer skills that build strong relationship between customersand your company.
Essential Skills for call center service agents to provide next generation customer services.
- In-depth knowledge: – VCC make sure call center service agents undergo extensive training to gain the knowledge of inside out of the product or services We also provide dynamic script with possible FAQs to resolve the problems of customers quickly. It helps the customers to trust and have confidence in the company.
- Listen attentively: – VCC agents listen to the customers actively and closely to what customers say to know what exact customers want to ask. Our customers have patience and know sometimes customers are frustrated or confused and need help. They listen calmly to resolve their issues effectively. When agents listen to them with patience they feel there is someone to help them and create positive influence on customers for your company.
- Empathy: – Our call center service team has empathy with customers as they understand situation ofcustomers and remain calm in under pressure also. They always use positive words which create impression for your company and build brand image of your company.
VCare Customers, VCC call center service agents have skills that build rapport and confidence in customers for your company. Improving customer services generate new clients and build trust and loyalty in existing customers.
Call Center Outsourcing Services to India helps in cut cost that give your business stability. Outsourcing calls to an offshore call center helps in answering each call efficiently even when you are new or have small business. We know importance of customer services for your business and take care of them as we are family. We help in building trust among people for your company through best call centers ervices. You can provide quality services 24 hours if you outsource call center services in India in the budget that suits your pocket.
24 Hour Call center Outsourcing services India
- Zero Waiting Hours: – The most beneficial part of outsourcing call center for customer care is that you can provide 24 hour services to your customer which reduces the waiting time of customer for office to open. The customer can resolve their issues and doubts at any time of the day or night which help in showing how big is your company and develop brand image. Those customers who decide to purchase your product can resolve the doubts and place the order instantly which can be a big lose if your company is closed because later on 76% customers change their mind of purchasing the product or purchase it from other vendor.
- Reach Maximum Customer: – When you provide 24 hour services to your customers, you can serve the customers of different time zones from under one roof at reach maximum number of customers from the same center. VCC provides multilingual services which will help you to cover maximum countries on the globe.
- Multi-channel Support: – Outsourcing call center services to VCC will help you to get access of multi-channels support system like email, phone or web-chat to reach customers through the most convenient way they desire.
VCC provides wide range of call center outsourcing services to help you increase your business worldwide.
Outsourced call center in India takes care that each customer receive customer services in superior quality consistently and in time. Our call center in India resolve the conflicts faster and ensure they enjoy better experience because dissatisfied customers tell bad stories against you to their friends.
How outsourcing call center in India provides superior customer services?
- Personalized customer services: – VCC staff provides customization and personalization call center services by knowing them better. We know your customers more by asking them questions and taking their feedback.
- Screening and training process: – We hire best agents after screening and well trained them to have adequate knowledge about the company, product or services to answer queries of customers promptly. They are given script of frequently asked questions to be well prepared for every doubts of customers.
- Quality Measures:- Call Center agents perform under the strict supervision of team leader and control managers who take care of how the calls are being handled. They guide agents instantly if their performance is not up to mark. Regular team meetings help them to learn more and discuss program improvement. This enables agents and managements to exchange proposed techniques for handling calls efficiently and share observations for motivating each other.
- Technology: – Outsourcing call center in India helps you to get the access of advanced technology to deliver quality customer services on time. VCC uses cutting edge technology with latest software to provide fast, safe and secure services to the customer. Our clients can access of the on-going project on real time and supervise it to check the quality.
VCC being a global brand with high regard to quality adheres to a very efficient and systematic process that ensures every customer meet certain quality call center services. We are open round the clock to cater your customers.
Today, a large number of companies looking forward to stand ahead of the competitor outsource order taking call center. They consider order taking a top class priority to improve the overall customer experience.The work of the order taking call center agents is not merely to take down the customer orders accurately but also to calculate the payments correctly and also take the-responsibility of shipping the product from the seller to the customers.
To process the order, the order taking call center uses different techniques so that they can keep track of the delivery process, whether the product has left the warehouse and is on the way to the customer. The agents take care of each and every call from resolving the doubts of the customer while purchasing to answering the call after sale for the time inquiring on the delivery procedure. The agents make sure that the products reach the customers within the deadlines decided. Each and every call is recorded and reports are made for further usage to improve the quality of the product, order taking services and other services if required.
Outsourcing order taking call center enhances customer experience and help companies to have benefits within their budget. It is an expensive idea for the companies with budget constraint to set up in-house infrastructure. It needs lots of capital, time and energy for hiring a skilled team but outsourcing order taking helps you to focus on the core business by handing over the task to them.
VCare Customers, VCC is topmost order taking call center with experience and technology required for providing world class services to the customers. We have working experience of more than 15 international and national companies including 8 Bitgroup of Russia.
Outsourcing order taking services has been increasing every year. The main reason of increasing outsourcing order taking process is digitalization of the business. Outsourcing helps you to get access of best technology without any investment in expensive resources, software and everchanging technology. You only have to pay nominal fees for the services you hire.
Outsourcing order taking services helps in increasing your focus on your core business without taking peer pressure of order taking. It is a smart decision to hire call center as they have expertise and deep knowledge in taking order. But problem arises how to know which call center service provider will be best for your company. Before hiring order taking services for your products check few points on your list.
- Experience of call center in providing order taking services.
- Technology used by them should match your requirement.
- Staff should be highly skilled. They should have knowledge of resolving the doubts and issues of the customers they have while placing order.
- Security Measures are important
VCare customers have the experience of ten years in providing customer care services to their clients.We always use latest technology for handling high volume, cloud based system for real time access, best CRM, high speed internet, back-up power of internet, electricity for free flow of services. We hire experienced and professional staff only so they can handle the customers efficiently and enter the order accurately without making any mistake. We take care of your data and always store it on safe and secure software, and our staff works under strong supervision and surveillance.
VCC provides you customized order taking services twenty four hour. We provide you daily report with feedback of customers to improve your business. As our aim is always our client’s growth.