Technical support call centers focuses on solving a technical issue by providing assistance to users of gadgets and software. A technical support Customer service agent provides solution for queries about technical issues such as mobile phones, smart phones, televisions, computers (software, hardware or internet connection etc), electronic or mechanical goods.Need of technical support services to customer
The customer always purchases the goods from the company they trust. They try to purchase the best product within their budget. They prefer company that provides not only the best quality but also best technical support services to them. Technical support call centers will provide you services to troubleshoot technical issues faced by the customer.
Outsourcing technical call center helps you increasing satisfied customer at reduced service costs
VCarecustomers provide a full range of technical support and help desk services for enhancing customer satisfaction level for your business. We employ dedicated and IT trained support teams that have technical knowledge with apart from good communication skills. We provide training on the subject you deal to have a best inbound call centers customer experience.
We provide rigorous quality assurance to provide highly effective and efficient operation to our clients by capturing accurate data and providing multi-channel platform for comprehensive technical product support.
We provide customized services to tailor your business needs. We provide recording of each call to our client to monitor the performance of the representatives. We are cloud based contact center which helps us to provide real time access of data and report to our clients which helps in providing quality services to the customer.
Our technical support call center provides services include:
- Troubleshooting calls
- Software problems
- Internet service problems
- Computer hardware problems
- Up-sell/cross-sell services
- Help desk support
- Pre sale or post sale support